Privacy policy

Last Updated: February 28, 2026

Overview

Boilers.com operates this website and all related information, content, features, tools, products, and services — including the sale, purchase, and rental of new, used, and refurbished industrial equipment — to provide you with a professional and efficient experience (the "Services"). Boilers.com is powered by Shopify, which helps us deliver these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our site, request a quote, enter into a rental or purchase transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge that you have read and understood how we handle your information as described below.

Personal Information We Collect

"Personal information" refers to information that identifies you or can reasonably be linked to you. We may collect the following categories of information depending on how you interact with us:

Contact details — name, address, billing and shipping address, phone number, and email address.
Financial information — payment card details, financial account information, transaction details, and payment confirmations.
Account information — username, password, security questions, preferences, and settings.
Transaction information — equipment you view, request quotes for, purchase, rent, return, or cancel, including rental agreement details and equipment return records.
Communications — information you include in messages, quote requests, rental inquiries, or customer support interactions.
Device information — browser type, IP address, device identifiers, and network connection details.
Usage information — how and when you navigate and interact with our Services.

How We Collect Personal Information

We collect personal information from the following sources:

Directly from you — when you create an account, submit a request for quote, inquire about a rental, make a purchase, or contact us.
Automatically — through cookies and similar technologies when you use our website.
From service providers — third parties who assist with technology, fulfillment, or payment processing.
From partners or other third parties — as permitted by applicable law.

How We Use Your Personal Information

We use your personal information to:

Provide and improve our Services — process quote requests, purchase orders, and rental agreements; manage equipment availability; coordinate shipping and logistics; handle returns; and maintain your account.
Support rental transactions — manage rental agreements, equipment scheduling, condition documentation, and end-of-rental processes.
Marketing and advertising — send promotional communications by email, text, or mail, and show relevant ads based on your interactions with our site.
Security and fraud prevention — authenticate accounts, secure transactions, and detect or prevent fraudulent or illegal activity.
Customer communication — respond to inquiries, provide support, and maintain our business relationship with you.
Legal compliance — comply with applicable laws, respond to legal process, and enforce our terms and policies.

How We Share Your Personal Information

We may share your personal information in the following circumstances:

With Shopify and service providers — vendors who assist with IT, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
With business and marketing partners — to deliver personalized advertising based on your activity. You may opt out of targeted advertising here.
At your direction — when you request or consent to sharing, such as for shipping or social media integrations.
With affiliates — within our corporate group as needed.
In business transactions — in connection with a merger, acquisition, or similar event.
For legal reasons — to comply with legal obligations, respond to lawful requests, or enforce our policies.

Our Relationship with Shopify

Our Services are hosted by Shopify, which processes certain personal information to provide and improve the platform. Information you submit may be shared with Shopify and processed in countries other than where you reside. For more information on how Shopify handles your data and your available rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Children's Data

Our Services are intended for business and adult use only. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a minor has submitted information to us, please contact us and we will promptly delete it.

Security and Data Retention

We take reasonable measures to protect your personal information, but no method of transmission or storage is completely secure. We retain your information for as long as necessary to maintain your account, fulfill Services, comply with legal obligations, and resolve disputes.

We recommend using secure channels when communicating sensitive information with us.

Your Rights and Choices

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Delete your personal information.
Correct inaccurate personal information.
Receive a portable copy of your data.
Opt out of sale or sharing for targeted advertising purposes. You can exercise this right here.

We may need to verify your identity before processing your request. You may also designate an authorized agent to submit requests on your behalf.

We will not discriminate against you for exercising any of these rights.

To manage email preferences, use the unsubscribe link in any promotional email. Note that we may still send transactional emails related to your account or orders.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to and processed in countries outside of where you reside. Where required, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

For questions about this Privacy Policy, to exercise your rights, or for any privacy-related inquiries, please contact us:

Email: vernon@c3surplus.com Address: 1000 5th Street, Suite 200-T1, Miami Beach, FL 33139, US